[HCM] Customer Engagement Executive (TCR)

• RESPONSIBILITIES
• Field visit and meet customers to fulfill Customer Identity Verification process for Account Opening and Card Issuance.
• Manage customer portfolio and ensure delivery of high-quality products/services to clients and increase revenue for the company.
• Self-develop and implement action plans to improve company-client relationship.
• Collaborate with other departments or banking partners to ensure active implementation of client relationship objectives.
• Develop customer portfolio following the assigned target from company or line manager.
• Proceed all after sales service such as: Hand-over cards / PIN/ Documents to customers if all requirements are met.
• Instruct customers to use The Company’s digital channels and products.
• Answer simple enquiries of customers or escalate to higher support levels, if any.
• Arrange appointments for registered customers to meet RO for debit card receiving.
• Consult Timo Visa Credit card qualification criteria for customers to apply.
• Conduct survey campaigns to define customers’ satisfaction and comments, and advise customers on product features, technical instruction, and privilege programs (if any).
• Responsible for performing a full range of customer service-oriented telephone and other communication channels such as Facebook, Zalo…
• Ensure adherence to the defined operational process, AML & KYC guidelines, code of conduct & rules of The Company.
• Participate in developing processes and regulations related to assigned projects.
• REQUIREMENTS
• Has a motorbike and be able to work out of the office.
• Be careful, hard-working, trustworthy and disciplined.
• Has interpersonal skills.
• High sense of responsibility and service excellence.
• Be able to speak with clarity and precision in order to explain thoroughly to customers.
• Be able to work independently or collaborate with teams to solve diverse customer inquiries and issues.
• Has an appropriate appearance and courtesy manner.
• Be able to communicate in English is a plus.
• Be able to go on business.
• Have experience in the service sector (hotels, banking, insurance, finance).
• Be able to work in shift, including night and weekend.
• Be excited about working on a start-up project under high pressure and productivity achievement.
• BENEFITS
• Our deliverable is a leading software that is changing the way people do banking. You will be proud of your work, and you will share with everybody that you helped to build Timo.
• You’ll be joining a team of experts who are technically savvy, creative, and who share the intention of reinventing banking in Vietnam. You work closely with international architects and front-end consultants, product managers, and designers to develop the system. You will learn a lot from them.

Company Benefits

• Premium health care insurance
• Competitive salary and learning culture
• Other benefits as per stated in Vietnamese Labor Law