CSR Specialist/ Chuyên viên Trách nhiệm Xã hội

• A. Full Ownership of Compliance & Audit Management
• Lead and manage all social compliance activities within the factory
• Ensure factory is audit-ready at all times (announced & unannounced)
• Coordinate and handle: client audits third-party audits (BSCI, SMETA, WRAP…) government inspections
• Act as main contact point with auditors and clients
• B. Supplier Audit & External Compliance
• Conduct supplier audits in line with BSCI requirements
• Evaluate compliance risks and gaps at supplier level
• Follow up CAP and ensure proper implementation
• C. CAP Management & Issue Closure
• Take full ownership of Corrective Action Plans (CAPs): root cause analysis corrective & preventive actions follow-up until closure
• Ensure findings are: closed on time sustainable (no recurrence)
• D. Operational Compliance & Legal Implementation
• Handle daily compliance operations related to: labor law working hours control wage & payroll practices
• Ensure compliance is practical and aligned with factory operations
• E. System Improvement & Standardisation
• Develop, review, and standardise: policies & procedures related to social compliance working hours and overtime control wage calculation and documentation
• Identify risks such as: overtime control gaps inconsistency between records and reality
• Implement practical improvements, not just documentation fixes
• F. Factory Collaboration & Smooth Operations

Work closely with

• Production team
• HR team
• Planning  to ensure compliance is applied without disrupting production
• Balance compliance requirements with business needs
• Ensure factory operations run smoothly, sustainably, and in compliance ·         Build and drive a strong compliance culture within the factory
• G. Training & Awareness (Staff & Workers)
• Deliver training to staff and workers
• Cover: worker rights grievance mechanisms compliance awareness
• Ensure training is: practical understandable at shop-floor level effectively implemented
• H. Reporting & Escalation
• Provide clear updates to CSR Manager: compliance status risks and gaps audit readiness
• Escalate issues with proposed solutions (not only problems)
• I. Other Responsibilities
• Perform other tasks as assigned by line manager
• Ensure compliance is effectively implemented in practice, not only on paper.

Education & Experience

• Bachelor's degree in Law, Human Resources, Environmental Studies, Social Sciences, or related fields.
• Minimum 3–5 years of experience in CSR/Social Compliance within the garment manufacturing industry.
• Hands-on experience with BSCI, SMETA, WRAP, or similar social compliance standards.
• Proven experience managing customer audits and Corrective Action Plans (CAP).
• Skills & Knowledge
• Strong knowledge of labor law, working hours management, wage and payroll compliance.
• Ability to independently manage audits and communicate effectively with auditors and customers.
• Strong analytical, documentation, problem-solving, and coordination skills.
• Language
• Good English communication skills (spoken and written).
• Mindset & Attributes
• Strong ownership and accountability.
• Practical, solution-oriented mindset.
• Ability to balance compliance requirements with business operations.
• Detail-oriented, proactive, and confident in driving improvements.