ClickMedia | Client Service Manager

ClickMedia Vietnam

Overview of job
ClickMedia is an agency of GroupM, the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Client Service Manager to join us. In this role, you will be responsible for directing and controlling the process and fulfilment of clients’ orders, maintain relationships with executives of client businesses, oversee the agency’s account team across all disciplines and develop strategies for clients.

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

Reporting of the role

This role reports to: Client Service Director

3 best things about the job:

The chance to work in a big colourful patchwork. An opportunity to learn from the best and gain invaluable experience in different areas of expertise in the field of Branding, Communications, Technology, the Arts and Humanities.Proactive involvement in regular communication to colleagues across divisions as well as across group of agencies

In this role, your goals will be:
In three months:

• Maintaining good relationship with client
• Being responsible for given business KPIs

In six months:

• Creating digital measurement frameworks and support team members in the
• Developing and delivering of digital plans.
• Providing solution to campaign-related issues.

In 12 months:

• Consolidating proposal and sell to client.
• Ensuring campaign’s optimal performance.
• Working on multiple accounts.

What your day job looks like at ClickMedia:

• Build strong, long-term client relationships and maintain frequent contacts.
• Act as single point contact for all project-related matters.
• Address client queries effectively and in a timely manner
• Lead and ensure effectiveness of internal brainstorming.
• Develop digital solution for clients including integrated digital media plan based on
• their specific needs.
• Present and sell digital solution to clients.
• Plan resources for project implementation, supervise execution and assure minimal
• errors rate.
• Be responsible for quality of deliverables, timeline and KPIs delivery commitment.
• Manage and optimize campaign performance.
• Consolidate campaign report and present to client.

What you’ll bring:

• Solid and comprehensive digital background with a minimum of 3 years’ experience.
• Stay up-to-date with digital technology trends
• Good client management experience.
• Proven record of client satisfaction and contribution to winning of new accounts/ new
• business.

Minimum qualifications:

• Good interpersonal and analytic thinking skill, result-oriented.
• Fluent in English.
• Strong proficiency with the Microsoft Office suite.

More about ClickMedia

The one click that started it all happened in 2009 and we have since created dialogues, conversations, and an undeniable connection between our brands and their audiences.

We are digital natives. Powered by original thinking that are grounded on cultural and human truths, we are leading the digital surge in our part of the world.

We are a big colourful patchwork of more 100 digital talents. 100 people, 100 different personalities, each of us is an unique talents from an art director, street photographers, writers, professional dreamers… every day is a new day of fun.

Through conversations, we help brands create a bond with their consumers. Would you like to find out how?

Meet our team here https://www.youtube.com/watch?v=kKZ3-DZsdeY
See our work https://www.behance.net/weareclick
Or you can join us on https://www.facebook.com/Weareclick.vn/
For more information, visit http://weareclick.vn/

About Vietnam

It’s no secret Vietnam is the fastest growing media market in Asia Pacific. Ad spend on digital in Vietnam is substantially increasing. The internet penetration is constantly growing year on year and reached 54% in 2017. Internet users is 51.5 Million. With a population of more than 95.4 million with Median Age of 30, Vietnam has enormous potential and possibilities for media players and talent.