Branch Support & Vehicle Compliance Lead

Get to know the Role:
Work closely with branch manager and support function, providing operational and system support, manage support efficiencies cost and branch profitability, and research/resolve related customer issues. Responsible to maintain vehicle documents especially KEUR, SRUT, and STNK are comply and well documented.


The day-to-day activities:

• Maintain & Streamline operation policy & procedure
• Train operation staff to keep the standard understanding
• Cooperate with branch in term of service quality, in term of operational risk control
• Assist line manager in successfully passing through best service level and operation performance
• Assist Branch and Branch Managers with training, service level and Company Operating System
• Travel to new or existing branches to train, monitor and review on Company Operating System implemented
• While in the office, answer questions from branches regarding the System
• Continuous improvement action plans indicating problems and solutions for branches visited
• Manage vehicle document compliance (STNK, KEUR, Kartu Pengawasan and vehicles document related)
• Sharing knowledge about vehicle insurance covered with department related.
• Keep the good relations with ministry of transportation

The must haves:

• Bachelor degree
• Minimum 5-6 years of experiences in similar position
• Preferably has experience working in car rental, logistics, or taxi business to manage vehicle documents
• Experience with police or dishub relation
• Good English both written and verbal
• Have leadership and integrity
• Technical vehicle knowledge and supply chain of distribution and service
• Willing to have high mobility
• Excellence in MS Office
• Demonstrates a sense of urgency and ability to meet deadlines
• Ability to work independently or as a team member
• Well understanding of branch P/L analysis.
• Research and data gathering ability
• Advanced problem-solving skills
• Ability to manage multiple projects
• Strong organizational skills
• Able to manage vehicle documents compliance