Associate, Subscription Strategy and Operations

Get to know our Team:

• The GrabRewards Strategy & Operations team is the glue that holds the broader regional & local subscriptions teams together. We facilitate communication cross-functionally between product, marketing and finance.

• This regional team advances the product vision and roadmap while ensuring the processes associated with the product is improved and streamlined.

• This is your opportunity to be part of a team who explores new product features and business opportunities with Subscriptions at Grab, and be involved from strategy to execution.

Get to know the Role:

• Lead, design, execute and scale the most impactful projects, processes, and experiments

• Ensure operational and financial consistency across the region to push subscriptions forward

• Monitor program performance by country against key performance indicators

The day-to-day activities:

• Identify operational and structural weaknesses. Help to lead new processes or optimize existing ones to keep our operations as efficient as possible. Uplevel all markets to solutions that best support our partners, and establish gold standards for the region

• Support our country market needs, enhance the experience of our customers, and drive product roadmap across the region

• Work closely with cross functional internal teams to build out plans for high visibility projects and programs by identifying requirements, dependencies and building work back schedules to manage to deadlines

• Work closely with Product Managers and business teams to ensure timely delivery of features and that the feature meets its original objectives

• Build detailed financial and operating models to help evaluate business decisions across the loyalty organisation, including running sensitivity analysis

• Support Lead for Subscriptions in building and maintaining program financial models and pricing workbooks

The must haves:

• Background in finance or operations with strong analytics experience

• Ability to project manage and work independently

• Strong communication skills with the ability to think logically under pressure, attention to detail, comfortable with quantitative analysis and work autonomously where required

• Experience with data / financial modeling required; Proficiency in Excel / PowerPoint a must, familiarity with SQL a bonus