ASSISTANT RETAIL SALE OPERATION MANAGER

• Manage rotas ensuring adequate cover for the stores for customer service opening & closing times, replenishment. Sending a month in advance to the team.
• Lead and be responsible on recruitment, interviews, selection, training and development of new employees
• Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support
• Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations
• Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time.
• Train and develop the team to ensure they deliver outstanding customer service
• Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
• To identify and proactively manage any poor performance issues using appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• To ensure all HR policies and procedures are adhered to.
• Ensuring a consistent and exceptional standard of customer service in all retail locations
• Build a good supportive relationship with Marketing, the CS team and the Management team.
• Communicate effectively both verbally and written.

Report:

• Annual Plan and KPI
• Monthly Plan and KPI
• Weekly Plan and KPI 
• Store performance reports
• Sales Achievement by sales person, by stores and territory
• Insight Market information and analysis 
• Competitor 
• New Product
• Sales Strategies
• KA Update Report  

• Good standard of numerical skills.
• Worked in a fast pace, high turnover store
• 2 to 3 years of management
• Relevant Experience in similar role
• The ability to plan and prioritise workloads and delegate accordingly
• The ability to multi-task and work under pressure
• To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.

Person Specification: 

• The ability to manage, motivate and inspire others.
• Display a positive and proactive approach to lead change.
• Highly self-motivated and enjoy working with own initiative
• A flexible approach to working hours, including weekend working
• Customer service excellence
• A positive and ‘can do’ attitude
• Working within a team
• Passionate, enthusiastic & driven.
• Proactive and able to lead a team to achieve results.
• Strong communicator verbally and written skills.
• Adaptable and flexible to change
• Thrives off a busy and dynamic environment.