Application Engineer

Job ID: R00055627
Category: Field Support
Work Location: Hanoi, Ha Noi
Posted Date: May 9, 2018

Responsibilities

• To serve customers in Vietnam on water treatment.
• Manage / and being frontline interact with Taiwanese point of contact at customer site. Develop related report, troubleshoot technical issue, do customer entertainment and relationship development.
• To understand the basic related technical of water treatment to be sufficient enough to communicate the Value to customer at site.
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans. • Engage in relationship building activities with clients and alliances to build good partner and professional working environment under friendly mode.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities.
• Able to present and facilitate key discussions with clients on any formal meeting with customer.
• Consistently adhere to and follow all Ecolab Core Value principles and business requirements and guidelines.
• Possible travel within assigned territory.

Qualifications:

• People of all citizenships that are Mandarin-speaking such as Taiwanese, Mainland Chinese, Malaysian, Vietnamese, etc.
• With 3-5 years of work experience in chemical/environment or steel mills or related fields.
• Degree in Engineering /Chemicals/ Environment. Knowledge in a related industry would be advantage.
• Fluency in English would be advantage.
• People person with good communication skills
• Strong technical skill. Work hard with Result oriented.
• Working Location: Formosa Project – Hatinh province, Vietnam, and other locations assigned by the Company the specific time. (http://www.fhs.com.vn/Portal/about.html)
• Salary: Negotiable & Competitive