Mô tả công việc
Tasks and Responsibilities
- Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.
- Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.
- Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties.
- Play an integral part to liaise with customers and ensure the timely feedback and solution offered to customer for complaints and enquiries.
- Communicate operational and commercial needs of the branch and the branch’s clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction.
- Build and maintain customer relationships and improve customer retention through daily communication.
- Data entry, documentation, EDI/milestones transmission and monitor AR, AP, month end files closing.
- Complete KPI while adhering to all processes and legal constraints.
- Other jobs per request on demands.
Yêu cầu ứng viên
Job Requirement
- 1-3 years + relevant experience in freight forwarding industry.
- Possessing expertise in managing electronics accounts is an advantage
- Must be fluent in English, Chinese is a plus.
- High quality written and verbal communication skills
- Flexibility to adapt to change and thrive in a fast-paced environment.
- Dependability.
- Ability to multitask required.
- Attention to detail.
- Accurate and able to produce quality work.
- Proficient in Microsoft Office.
- Benefits: 13th month Salary, Bonus
- Full paid for Social Insurance, Health Insurance
- Team activities, company outing trip
Thông tin tham khảo
- Mức lương phổ biến cho “Customer Service Executive”
- 9,5 – 13,2 triệu/tháng, trung bình 11,4 triệu (137 mẫu tin, VietnamSalary). Xem chi tiết lương
- Thị trường tại Hồ Chí Minh
- 18.138 tin đang mở từ 5.393 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
- Nguồn tin
- Nguồn: CareerViet · đăng 25/08/2026
