75013 - IT Service Engineer - Printing

Job Details 

Position: IT Service Engineer 

Job Code: 75013

Responsibility 

• Works with all related departments to serve as a link and liaison (within Company, outsource parties and Headquarter/Incorporation) to provide quality ITS implementation and delivery services.
• To assist the Project Sales Manager in project management activities from presentation, consulting, and implementation of project.
• To achieve and work on ITS project scope, goals and deliverables that support business goals in collaboration with all parties.
• Assist for OPS/ IT Services project in conducting assessment, consulting, deployment and reporting.
• Responsible in analyzing assessment information and data to rationalize fleet and work process of ITS project.
• Responsible in designing and building Risk Mitigation Plan for the OPS/ IT services project.
• Collaborate and manage the ITS post sales implementation team to ensure timely delivery and meet or exceed customers’ requirements.
• Support project management offices and document all project-related assignments, issues and risks.
• Conduct full training as require for all Customer users for both Hardware and Solution.
• Define and implement quarterly, half yearly or annual report to track and review customer satisfaction level.
• Support events & shows and plan how to success these activities with all members
• Collaborate & cooperate to accomplish the cross sectional projects.
• Performs any other related duties/assignment as and when directed by Superior
• Working location: , Cau Giay District, Hanoi
• Monthly Salary: 785～872 (USD)

Requirements 

Necessary Skill / Experience

• Age: 24 - 35. Gender: Any
• Education: Graduated from IT related field of University/College
• Language: Good English communication
• Experiences in IT Service Engineer/Pre-sales Engineer/IT Solution Consultant from 2 – 3 years
• Requirement to travel in providing support on Project Management activities nation-wide.
• Skills:

+ Good at Network, window servers

+ Have knowledge of CISCO, MCSA, MCSE

+ Consulting skills of IT related

+ Skills of hardware fixing

+ Good technical knowledge, troubleshooting 

• Personalities:

• + Strong planning and analytical skills

• + Good communication, negotiation and presentation skills

• + Well organized, high sense of responsibilities, team work.

• Preferable Skill / Experience

• Understanding of digital printers (a plus)

NOTICE: 

Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!