Nơi làm việc: Singapore
Mức lương:
Ngành nghề: CNTT - Phần mềm
Get to know the Role:
Conduct independent research with focus on Grab website and online internal tools - and also on other multiple user profiles such as drivers, passengers and other relevant verticals
Spearhead stakeholder interviews, brainstorming sessions and internal alignment workshops
Plan, set-up and conduct website and mobile usability testings
Collect and analyze user behavior through experiments, benchmark studies, lab studies, surveys and other appropriate methodologies
Work hands-on with program and project managers, designers, executive leadership and subject matter experts to prioritize research opportunities.
Advocate research findings to diverse audiences through written reports and oral presentations and persuade relevant teams to implement the recommended changes.
Be willing to travel to key markets and co-ordinate with on ground staff to uncover insights from users belonging to other cultures.
Preferred to have:
Wide experience with B2B/Enterprise user experience research - such as being involved in admin portals, dashboard etc.
Experience in conducting website and mobile app usability testings
Experience with usability testing tools such as Camtasia, Morae, Tobii, NVIVO etc. Experience with analysis and presentation tools such as Excel, SPSS, Tableau, PowerPoint etc.
Experience with design prototyping on tools such as Sketch, Axure, Balsamiq, InVision etc. (Not required but recommended)
Basic understanding of the domain expertise of partner teams such as engineering, product and business stakeholders.
Strong understanding of strengths and shortcomings of qualitative and quantitative research methods, including when and how to apply them during each product phase.
Strong working knowledge of statistics, survey design, interviewing, and the principles of experiment design.
Excellent interpersonal, communication, negotiation and collaboration skills and presentation skills.
Grab Vietnam
User Experience Researcher - Singapore
Nơi làm việc: Singapore
Mức lương: Cạnh tranh
Nơi làm việc: Singapore
Mức lương: Cạnh tranh
Nơi làm việc: Singapore
Mức lương: Cạnh tranh
User Experience Researcher - SG
Nơi làm việc: Singapore
Mức lương: Cạnh tranh
User Experience Researcher - Singapore
Nơi làm việc: Singapore
Mức lương: Cạnh tranh
User Experience Researcher - SG
Nơi làm việc: Singapore
Mức lương: Cạnh tranh