Training Officer

Insurance, Allowances, Employee Shuttle Service, Uniform, Health checkup, Training & Development, Salary review, Annual Leave

This position implements the property wide training and development efforts.  Conduct needs analysis to identify specialized training needs that might arise within the property. Develop training contents, organize training activities and evaluate the progress, effectiveness and impact of training, internal communications and events. Make recommendations and suggestions for improvement.  All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram.

• Mainly be in charge of the implementation of Orientation, Soft Skill and Leadership Training.
• Organize all training activities; facilitate all training and development efforts throughout the entire property to include orientation, supervisory development, skills training, recognition programs, internal communications and employee events.
• Conduct needs analysis to determine specialized training needs on property.
• Coach In-house Trainers and build a close relationship to Training committee.
• Develops activities/curriculum to enhance standardized training programs.
• Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement.
• Design and produce training aids (i.e. case studies, simulations, games, exercises, etc.) and support materials.
• Support Head of Training & Development to design and develop materials for Developmental Training Program
• Function as an internal consultant to assist management in the analysis and identification of organizational issues and development.
• Handles all tracking and communication of property training and reporting needs.
• Facilitate the learning progress of the trainee group. Coordinate with partners to ensure the smooth procedure.
• Be able to deliver English courses within businesses
• Coordinating external training as the need arises.
• Monitoring staffs' performance by liaising with line managers and department heads.
• Evaluate training and development programs, and prepare reports for management in areas such as usage, engagement and performance
• Preparing and presenting regular reports on training activities, and outcomes, to senior management. Providing insights and recommendations for future training initiatives based on these reports.
• Work with partnerships to conduct hotel tours, trainee program and evaluate the quality of trainees.
• Other tasks are assigned by line managers