TIS Regional Lead - Strategy & Operations

Get to know our Team:

• As the Strategy & Operations Lead, you will develop a deep understanding of various business verticals within Grab. You will work with your team members to gain insights on potential platform risks, and formulate strategies and action plans to address these inherent risks.
• You will have opportunities to work with a wide group of stakeholders to create a safer platform for our users.
• You will also be in charge of the business risk metrics for your portfolio you are undertaking.

Get to know the Role:

• Lead a high performing team consisting of data analysts, data scientists, engineers, policy analysts, and product managers to achieve the goals of your portfolio.
• Develop short-term and long-term strategies and roadmaps to reduce risks and fraud.
• Be accountable and responsible of the business metrics for the team.
• Ensure timely delivery of work items from your team members.
• Advise business and product teams on how to address potential risks in their new business or product feature launches.

The day-to-day activities:

• Understand the business environment and work closely with stakeholders to assess risks and build fraud protection around new product features.
• Consume data reports and analyses to develop insights of user behaviours or potential risk trends.
• Translate these insights into risk strategies and roadmaps; Ensure timely delivery and execution of roadmaps from stakeholders.
• Collaborate with cross-functional teams including Engineering, Data Science, Marketing, Policy Strategy, Product Management, and Customer Experience teams to build fraud detection engine, improve risk system functionalities, and optimise processes & workflows.
• Update senior management regularly on the teams' progress and highlight any bottlenecks on achieving the objectives.

The must haves:

• Bachelor's degree or professional qualification in any discipline.
• At least 5 years of relevant industry experience; Leadership experience is a must.
• Experience in managing senior leadership and cross-functional stakeholders.
• Excellent written and verbal communications, detail-oriented, and efficient time management skills are essential.
• Strong competency in managing project rollouts, implementing enforcement changes, or setting up operational process.
• Ability to thrive in a fast-paced working environment.
• Familiarity with setting up reporting metrics; Knowledge of Excel, SQL, or Tableau is advantageous.