Technology Services Officer

• Install and configure computer hardware operating systems and applications;

• Monitor and maintain computer systems and networks;

• Talk to staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

• Troubleshoot system and network problems and diagnose and solve hardware/software faults;

• Provide support, including procedural documentation and relevant reports;

• Follow diagrams and written instructions to repair a fault or set up a system;

• Support the roll-out of new applications;

• Set up new users' accounts and profiles and deal with password issues;

• Respond within agreed time limits to call-outs;

• Work continuously on a task until completion (or referral to tier 2 support, if appropriate);

• Prioritize and manage many open cases at one time.

GENERAL REQUIREMENTS:                       

• Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month

• Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable

• Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.