Work location: Ba Ria-VT
Salary:
Industry: IT - Hardware / Network
Level: Experienced (Non - Manager)
Install and configure computer hardware operating systems and applications;
Monitor and maintain computer systems and networks;
Talk to staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshoot system and network problems and diagnose and solve hardware/software faults;
Provide support, including procedural documentation and relevant reports;
Follow diagrams and written instructions to repair a fault or set up a system;
Support the roll-out of new applications;
Set up new users' accounts and profiles and deal with password issues;
Respond within agreed time limits to call-outs;
Work continuously on a task until completion (or referral to tier 2 support, if appropriate);
Prioritize and manage many open cases at one time.
GENERAL REQUIREMENTS:
Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month
Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
The Grand Ho Tram Strip
https://thegrandhotramcareers.com