Strategic Operations Manager, GrabFood Kitchens

Get to know our Team:

This team will focus on ensuring that Grab’s self created Kitchens offer the best in class experience to merchants, eaters and drivers. The team will look collaborate with local and regional stakeholders to create processes that deliver an experience that will keep bring customers back

Get to know the Role:

- Has strong strategic sense in order to lead and own projects that drive eater and restaurant satisfaction
- Has strong operational skills in order to see that processes are well structured and optimised given limited resources
- Has ability to generate strong analytical and data-driven insights for proof of concepts for projects as well as post-implementation assessment

- Has the ability to “connect-the-dots”, and understands both on-ground realities of the business and the narrative of data from multiple sources
- Has strong leadership skills

- Deep understanding of metrics that drive operational excellence on our platform

- Has strong interpersonal and communication skills to help bridge relationships and tasks across functions and teams, both laterally and vertically

- Keen interest in helping partners grow their business with the ultimate goal of driving value for GrabKitchen

- Strongly believes in good experience for all stakeholders on our platform

The day-to-day activities:

- Ideate, propose and execute strong operational plans to support the effective procurement and rollout of Merchant application and devices

- Track and monitor performance of kitchens in Indonesia

- Strategise, implement and optimise systems, processes and initiatives to ensure high-quality Merchant performance on our platform, according to the needs of the Merchant Lifecycle

- Own the quality for for our kitchen partners

- Engage stakeholders across every function in in SEA, both lateral and vertical, to ensure that all dependencies are being processed efficiently

- Lead a team of associates who will drive and execute on the strategies for high fulfillment rate, optimal menu presentations and strong kitchen operations

- Ensuring operational spend vs budget in on track

The must haves:

Minimum 3-5 years of primary experience in sales and merchant acquisition, and/or launching new markets
Minimum 3-5 years of start up, management consulting or operations background
Fluent in English, and in-market language
Entrepreneurial & resourceful – Able to put on different hats

A “can-do” attitude
Able to bridge, connect and maintain relationships with local stakeholders both internal and external, as well as lateral and vertical
Able to propose/ make key decisions or provide solid recommendations based on data & analytical thinking and insights
Able to communicate plans and proposed ideas well
Strong knowledge of the local market, particularly in the food-tech or merchants vertical is a bonus

Flexibility and willingness to travel

Advanced and above in Microsoft Office (Excel, PowerPoint, Word)