Special Projects Manager

Get to know the Role:

• Build, lead and operate a business vertical focusing on sales, sales operations and driver loyalty and retention function in a dynamic and highly competitive environment
• Must be equally adept at both strategy and operations
• Build, lead and coach high performing teams
• Must be operationally competent, process oriented and data driven
• Passionate about Grab’s social mission and making a positive impact in the community

The day-to-day activities:

• Work with Country Head to set business targets and allocate budget

• Plan and execute business and operations plan within assigned budget

• Plan and execute driver acquisition and retention initiatives

• Accountable for business vertical targets, budget and P&L

• Optimise driver spend

• Responsible for maintaining driver service quality and enforcing driver code of conduct

• Build and maintain relationships with various partners in the transportations ecosystem (ie. fleet owners, government, associations, supplier, contractors)

• Collaborate with other Grab leaders (including other Business Vertical Heads, Product, Engineering, Data, User Trust, Legal, Public Affairs, etc) to address issues, identify new opportunities and share best practices.

• Develop win-win partnerships

• Build and maintain government relationships

• Be the spokesperson for the business vertical; This includes attending media events, interviews and fielding both online & offline media questions

• Identify and optimise driver segments for allocation

• Optimise driver performance

• Plan and execute driver loyalty initiatives

• Collaborate with Country Head and Marketing Head to achieve overall business objectives

• Accountable for business vertical financial targets, including revenue, cost and profits

• Work with Finance team to track actuals vs target, analyze and identify opportunities from financial statements

• Build, lead and coach sales, loyalty and retention and sales administration teams

• Build a culture that strongly aligns with Grab’s Vision, Mission and Principles

• Be a servant leader; Lead by example

The must haves:

• Minimum 6 years of work experience with 3 years in a managerial capacity

• Prior experience in management consulting, general management, investment banking, sales, pre-sales, business development, sales operations roles preferred

• Experience in working in a start-up / fast-paced environment

• MBA degree preferred

• Familiar with Spin Selling, Basho, Creating Client Value (CCV) or other similar sales frameworks

• Prepared and able to provide high-level directions as well as be hands on when the situation calls for it

• Adaptable; Enjoys working in a fast-paced, fast-changing environment

• Strong motivator and collaborator; Able to align large groups of people towards a particular goal

• Proven experience in developing strategies, and translating said strategies into tangible outcomes

• Able to initiate and maintain strong relationships with relevant industry partners, suppliers and contractors

• Excellent leadership, management, problem solving, negotiations, interpersonal, and communications skills

• Strong planning, execution and coordination skills