Special Projects Manager, GrabFood

Get to know the Role:

• Fully responsible on managing internal team and external parties such as partners, local governance, rental owner. Managing special project activities will vary depending with city characteristic and will need strong managerial skills to manage the projects in the various cities.
• You will be growing the already strong presence of Grab in your area with the special project activities
• You will maintain the customer both from drivers, passenger and internal stakeholder satisfaction level in your area

The day-to-day activities:

• You will need to plan, execute, monitor and correct every actions your respective special projects
• You will need to do all internal and external stakeholder management
• You will need to maintain operational standard in your special project activity
• You will need to be able to extract insights from data, trends, survey and market intelligence to support special project activities
• Support the Head of Special Projects and its team to ensure high retention rate
• You will make sure our level of service quality to both Customer side is in exceptionally good stage to minimize complaints
• You expected to manage cost effectiveness/ efficiency and deliver operational and financial target within designated financial cost of the special projects
• You are expected to track spending on timely manner

The must haves:

• Good in written and spoken English
• Excellent in data, analytical and problem-solving skills in a structured manner
• Excellent in presentation, negotiation skills and people management skills
• Minimum 5-6 years of primary experience in product development, corporate strategy, marketing, sales and partnership
• Microsoft Excel, Microsoft PowerPoint, Microsoft Word
• Other systems & tools to help implementation and tracking
• Experience in strategy and consulting is a plus point
• Able to make key business decisions or provide solid recommendations based on data & analytical thinking
• Excellent communication skills. Good interpersonal skills that enable one to work with people at all levels, to motivate and empower whenever necessary
• Self-starter and ability to work well in a fast-paced environment
• Passionate about the social mission and making a positive impact in emerging markets
• Minimum overall experience of 5 to 6 years of overall experience