Get to know the Role:
Provide the idea of engagement activities and rewarding system, and work closely with others marketing verticals.
The day-to-day activities:
Ensuring team engagement and internal reward system (service quality)
Creating awareness and improving internal perception towards social media care (service outreach)
Engaging internal and external stakeholders in social media complaint management (service outreach)
Ensuring smooth coordination between social care, social media (marketing), CE, and product squad
The must haves:
- University background (S1) from any discipline, preferably Communication / Engineering / Statistics / Economics with at least 3 years working experience in Telco Industry, FMCG, e-commerce with sufficient knowledge in Social Media platform, Interaction/Language, and Social media community behavior.
- Strong written and verbal communication skills; a persuasive and passionate communicator with good public speaking skills
- Passion for all things social - staying on top of the latest trends, platform updates, as well as local nuances of consumer behaviour
- Creative copywriter / able to supervise the communication template or direct them
- Up-to-date on local internet lingo a plus
- A fluent English speaker with excellent written skills.
