Senior Product Excellence Specialist

Founded in 2009 in Orange County, California, Yes4All has grown to become one of the leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon’s Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.

We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.

Guided by Mr. Nguyen Chi My, we leverage Vietnam’s competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.

At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.

Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.

Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.

Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!

I. JOB DECRIPTIONS

1. Product Quality Maintenance & Continuous Improvement:

- Proactively monitor and ensure consistent product quality during mass production after handover from Product Development.

- Drive and implement continuous improvement initiatives for long-term solutions to product challenges.

2. Cross-functional Issue Resolution:

- Collaborate with relevant departments (Product Development, Sourcing, Vendors, etc.) to identify and eliminate recurring product issues.

- Lead Root Cause Analysis and follow up on action plans for sustainable solutions.

3. Process Documentation and Optimization:

- Support the development and ongoing improvement of process documentation, workflows, and best practices.

- Ensure updates are shared and adopted to enhance overall process effectiveness.

4. Product Feedback & Review Management:

- Work with Customer Service to review and address feedback from product reviews and customer insights.

- Coordinate improvement actions and ensure timely resolution for any identified concerns.

5. Supplier Performance Management:

- Maintain and update performance scorecards for suppliers on a regular basis.

- Utilize performance data to drive ongoing supplier development and responsiveness.

6. Documentation & Reporting:

- Maintain accurate, up-to-date documentation of all improvement activities and actions.

- Prepare regular reports on product status, action plan progress, and project outcomes.

II. REQUIREMENTS

1. Knowledge

- Understanding of product quality assurance principles, mass production processes, and quality control methods.

- Familiarity with Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and continuous improvement methodologies.

- Knowledge of quality documentation, supplier quality management, and e-commerce product review management is a strong advantage.

- Awareness of regulatory and compliance requirements in manufacturing and product quality.

2. Skills

- Analytical & Problem-Solving Skills: Able to identify root causes of recurring quality issues and drive effective, sustainable solutions.

- Cross-functional Collaboration: Proven ability to coordinate with QA, PD, Sourcing, Suppliers, and Customer Service teams to resolve product issues.

- Process Improvement: Experience in developing, refining, and implementing SOPs, checklists, and quality control processes.

- Communication Skills: Clear and effective communicator with both internal and external stakeholders, including suppliers.

- Documentation & Reporting: Strong documentation skills; able to maintain accurate records of quality actions, CAPA, and supplier performance scorecards.

- Data-driven: Comfortable working with data and performance metrics to identify trends and measure improvement.

- Microsoft Office Proficiency: Proficient in Word, Excel (including basic data analysis), and PowerPoint for reporting and documentation.

3. Experience

- Minimum 2-3 years of experience in product quality assurance, production quality, or a related field (e.g., manufacturing, supplier management).

- Hands-on experience in driving cross-functional issue resolution and managing CAPA processes.

- Experience in working with suppliers and/or resolving customer complaints on e-commerce platforms is a plus.

- Experience in developing and maintaining SOPs, checklists, or other quality control documents.

- Candidates with prior experience in the sporting goods and/or furniture industries are highly preferred. Proficiency in Chinese is considered a strong advantage.

III. WHY YOU WILL LOVE JOINING US?

1. For you to join

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility, and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

2. For you to grow

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

3. For you to stay

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
• Career path: Provide you with a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!

• Bằng cấp: Bachelor
• Độ tuổi: 25 - 45
• Hình thức: Nhân viên chính thức