A.Sales & Post-Sales Project Ownership
- Onboarding & Execution: Lead the transition from sales to implementation. Ensure all client requirements are accurately captured and handed over to delivery teams.
- Project Monitoring: Act as the "Project Owner" after the contract is signed; track milestones, ensure deadlines are met, and keep stakeholders updated.
- Issue & Complaint Handling: Serve as the primary point of contact for resolving post-sales operational issues. Coordinate with internal departments to provide timely solutions for B2B clients.
- Ad-hoc Support: Provide administrative and operational support to the Sales team as requested to facilitate deal closures.
B. Process Management & Documentation
- SOP Compliance: Maintain and enforce standard operating procedures (SOPs) for pricing, payment terms, contracting, and client onboarding.
- Process Improvement: Collaborate with cross-functional departments (Finance, Legal, Tech) to build and refine SOPs that eliminate bottlenecks.
- Contract & Document Management: Manage the lifecycle of B2B contracts, proposals, and administrative paperwork with high attention to detail.
C. Data Management & Reporting
- CRM Administration: Maintain accurate and up-to-date records of leads, deals, and client information in the system.
- Reporting: Generate and analyze key reports, including:
- Lead Generation Reports: Tracking the source and quality of leads.
- Deal & Contract Management: Monitoring the status of active contracts and renewals.
- Project-based Reports: Custom reports to track the performance of specific B2B projects.
