Grab’s Security and Safety team supports the organization across multiple geographies and business units. We plan, execute and enforce policies and standards to ensure the security of our people, facilities and other key assets, both physical and informational. We are responsible for all safety-related aspects of the platform, through continual development and innovation to the business processes, policies and products. We also help influence the overall strategic direction of the company by supporting the top management with safety insights and advisory.
If being constantly on the move and problem solving excite you, this is the role for you. Successful candidates will work on multi-dimensional projects, with our regional teams, and external partners to tackle real-time issues.
Get to know the Role:
Handles all safety-related matters in the country. This means working in cross-functional teams and with external partners on projects, business processes, policies and product features affecting safety.
You will also help track safety metrics and hence support the country management with safety insights and advisory.
Lead on physical security matters to protect the safety of Grabbers, and of the company assets.
Lastly, you may represent Grab during safety campaigns/events; and be deployed as liaison officer dealing with media/ regulators/ injured parties during incident management.
The day-to-day activities:
Lead the lean security and safety function in your country;
Be responsible for operational security in the country, including company staff, assets and operations
Steer leadership and management teams along the organization’s safety mission and principles;
Implement internal and external user safety policies and processes;
Proactively identify, prevent, mitigate, and (if required), respond and manage potential and actual security threats directed towards staff, company assets or operations
Audit current security measures and conduct threat assessments as required
Evaluation, onboarding and management of security contractors
Understand the respective country’s business objectives and provide safety and security advisory and solutioning;
Engage the product team to continually innovate on the safety features of app;
Actively monitor the safety KPIs within your country and develop early preventive measures;
Develop and implement security and safety training program for country team
Develop safety training content and programs targeted at driver partners;
Create a safety audit roadmap premising on industry best practices and recommendations from safety accreditation bodies;
Be a passionate advocate for road safety for both users and drivers.
The must haves:
Minimally bachelor's degree - 6+ years of experience;
An analytical mindset with ability to present and execute on actionable findings;
Critically understand quantitative and qualitative patterns that are associated with safety trends;
An ability to develop a variety of complex policies and procedures with minimal guidance to prevent and mitigate safety risks;
Strategic mindset in thinking about the bigger picture and how we can improve as a company;
Proven conflict resolution skills;
Calm in the eye of the storm;
Possess excellent problem solving/decision making, communication and interpersonal skills;
A strong judgment and moral compass;
Executive presence to be able to influence leaders across the organization;
An ability to work cross-functionally, independently or virtually in a minimally structured and fast-paced environment;
Self-motivated to manage multiple tasks simultaneously and to meet deadlines;
Proficiency in productivity tools (email, calendar, Word, Excel, PowerPoint) Solid spoken and written communication skills;
An ability to manage investigations, some complex and highly sensitive, individually or as part of a team covering all areas of the business;
Be traveling on a regular and/or ad hoc basis (less than 5 days per month;
Passion to ensure a safe ride experience for all our passengers and drivers;
