Get to know our Team:
This team will be responsible for ensuring that all of Grab's activities follow the proper regulation, compliance, assurance and quality standardization that it has to uphold as part of Grab's value proposition.
Get to know the Role:
Carry out the appropriate treatment to tackle fraudulent behaviours●Develop Fraud training content and programs targeted at driver partners
The day-to-day activities:
- Execute fraud treatment plan & mechanics on daily basis.
- Working close with Cities Management & Partner Engagement for fraud mechanics strategy execution including treatment type,communication script , execution process flow, CE Q & A script & other related supporting plan.
- Report fraud treatment execution result to Risk Operations Team Lead on daily basis.
- Review fraud related pending payout & provide review report alongside with recommendation to Risk Operation Team Lead.
- Review appeal & fraud case problem solving escalation & provide review report alongside with the recommendation to Risk Operation Team Lead.
- PIC for Cities risk incident quick response
The must haves:
- Min. 3 years of experience as Internal Auditor / Operational Risk Officer (Banking background will much preferable)
- Bachelor Degree from any major
- Having knowledge on payment system will be preferable
- Able to work under pressure & during weekend (Remote Working)
- Willing to be placed in Bali
