Relationship Manager

Get to know our Team:

• Monitor and work closely with merchants to hit monthly/quarterly portfolio target.
• Work with merchants to increase transactions through incentive programs.
• Manage merchant relationship post acquisition and provide EOD reports to selected merchants.
• Work closely with internal teams to coordinate marketing campaigns and resolve merchant queries.
• Manage and build relationship with merchants to increase NPS.

Get to know the Role:

• Strong relationship management and communication skills.
• Strong analytical skills, data and target driven individual.
• Structured detailed and passionate individual.

The day-to-day activities:

• Functional - Acquisition : Onboard merchants that have been acquired and improve the onboarding
  process to increase efficiency.
• Retention : To execute and improve merchant incentive programs to increase merchant
  transactions.
• Upsell : Introduce GrabRewards or other Grab related services to selected merchants as
  a form of retention and marketing exposure for merchants.
• Financial - Prior experience in budget management is a plus point.
• People - This role requires the individual to work well with internal and external parties.

The must haves:

• 3 years working experience in relationship management and operations.

• Comfortable with Microsoft Office (words, power point and excel).

• Advance Excel and PowerPoint skills is a plus.

• Experience in dealing with external and internal parties.

• Experience in business operations.

• Experience in relationship management or business operations.

• Responsible for business targets.

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