Regional IT Systems Engineer (Jira/Confluence)

Get to know our Team:

Our IT team prides themselves on working on the following factors:

-G-reat user experience
-R-eliable and scalable infrastructure
-A-utomation and digital transformations
-B-adas$ business support

Get to know the Role:

• Maintain, Patch upgrades, migration, Administration, Platform upgrades & other operational aspects of technical collaboration systems (Jira, Confluence, GitLab etc)

• Install and configure server software, as well as necessary proxies, mirrors and other peripheral software

• Ensuring 24/7 uptime of Atlassian JIRA/Confluence & other technical collaboration platforms by providing primary support for critical issues

• Supporting L2/L3 tickets in JIRA/Confluence & other technical collaboration systems

• Identify & own newer features development in JIRA/Confluence & technical collaboration systems by customization & Custom plugins.

• Create, maintain and customize complex JIRA project configurations including workflows, custom fields, permissions and notifications.

• Provide user management and support for 10000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices.

• Create, delete, update Cloud based infrastructure (EC2, S3, VPC, WAF, Lambda, Cloud Front, Cloud Watch etc).

• Deep system administration knowledge (Linux and Windows)·

• Diagnose and resolve complex server performance issues.

• Create shell scripts and cron jobs.

• Manage daily activities to include user support and system administration tasks.

• Write complex DB queries joining different tables to extract custom reports.

The must haves:

• BS/MS degree in Computer Science, Engineering or a related subject

• Proven working experience in installing, configuring, maintaining and troubleshooting JIRA and Confluence

• Solid AWS cloud experience

• Experience with monitoring and management systems

• Solid scripting skills

• Solid networking knowledge

• Good exposure to Linux OS (Preferably Redhat)

• Good exposure to Database (PostgreSQL/MySQL/Oracle)

• Strong background in Atlassian Confluence and JIRA technical deployment

• Experience in Atlassian Confluence and JIRA technical administration

• Ability to use a wide variety of technologies and services

• Strong experience with SQL. A working understanding of code and script. Knowledge of best practices and IT operations in an always-up, always-available service

• Experience working with enterprise systems and processes (e.g. Change Management, Separation of Duties)