Regional IT CE/Voice Support Executive

Get to know our Team:

Our IT team prides themselves on working on the following factors:

-G-reat user experience
-R-eliable and scalable infrastructure
-A-utomation and digital transformations
-B-adas$ business support

Get to know the Role:

• Ability to come out with analysis of call/system logs in order to discover any underlying issues or patterns

• Responding to call-outs in a timely fashion

• Provide 2nd and 3rd level support - escalation from operation team

• Liaise with vendors and other IT personnel for problem resolution

• Maintenance and monitoring Call Centre system and it cloud based infrastructure

• Working with customers/employees to identify system problems and advising on the solution

• Prioritise and manage several open issues at one time

• Diagnose and troubleshoot technical issues within Call Centre system infra

The must haves:

• Min Diploma in IT/Computer Science

• 3 to 5 years of relevant experience in IT/System Administration support

• Hands-on experience with Windows and Linux environments is a must

• Ability to diagnose and troubleshoot basic technical issues

• Familiarity with remote desktop applications and help desk software (eg. Zendesk)

• Intermediate cloud experience, AWS preferable

• Good networking knowledge

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• Excellent oral and written communications in English

• Good technical aptitude including excellent troubleshooting skills

• Attention to detail

• A keen doer, always seeking out for the next disruption to the way IT works

• Willing to learn new technologies and systems quickly, and adapt to a very fast paced, fast-changing environment

The good to haves:

• Basic IPPBX experienced such Asterisk
• Basic SIP understanding
• Basic IP routing and switching experience (CCNA or CCENT certification will be an advantage but is not strictly required)