Product Manager - Consumer Experience

Get to know our Team:

• At Grab, we focus on making transport, delivery and payments more seamless for 620 million people across Southeast Asia.

• The Consumer Experience team is responsible for maintaining a best-in-class app platform; and delivering app experiences that drive user satisfaction and conversions, based on their deep understanding of our users, technology, and the competitive landscape.

• As the custodian of the Grab consumer experience, the team also provides guidance and oversight to other teams whose work may impact the consumer experience, to ensure we deliver a coherent, delightful experience to users.

Get to know the Role:

• As a Mobile Product Manager at Grab, you will support the top ride-hailing consumer apps in South East Asia. You will be working on various platform initiatives and consumer features currently in development, as well as building and driving adoption of new user experience features that delight. The ideal candidate will thrive in a fast-paced, heavily collaborative and iterative environment. S/he will be a master communicator and project manager who brings teams together and drives them towards the singular goal of making our products successful. In this role, you’ll be a leader of a team shaping our solutions.

The day-to-day activities:

• Collaborate closely with Design, Engineering, User Research and Data teams to shape a customer-focused product vision & strategy, supported by internal and external analysis.

• Define and maintain creative, high quality, product roadmaps and specifications.
  

• Secure stakeholder buy-in for the product vision and roadmap.
  

• Manage prioritization and trade-offs between customer experience and business objectives.
  

• Coordinate the activities of cross-functional teams to design, develop and deliver products to market on time.
  

• Identify, assess, track and resolve issues and risks at multiple levels; including both technical risks and associated business risks.

The must-haves:

• Minimum 3+ years of product management experience for mobile consumer-facing products
  

• Proven track record of leading agile development teams that regularly release high-quality iOS and Android applications
  

• Highly analytical with technical chops
  

• Strong project management skills and motivational leadership style
  

• Passionate about building great products and solving customer and business challenges
  

• Comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.
  

• Good interpersonal and collaboration skills - must be able to communicate effectively with engineers, designers and business stakeholders
  

• Able to operate with high level of independence.