People Services Manager, Indonesia

Job Responsibilities:

This is a People Manager role, leading a team of People Operations and Payroll professionals. This role manages the day-to-day People Operations function for Grab and Kudo Indonesia.

Deliver effective People Operations services:

• Actively provide advance level support and internal advisory to managers and employees

• Build relationships at all levels and ensure responsive and positive People services are provided

• Deliver efficient and effective on boarding experience for new hires

• Ensure accurate and timely record/update and monitor of workforce data in our systems.

• Manage the payroll and benefits administration to ensure accurate payroll and timely payment

• Manage salary and bonus and payout cycles with the Regional Rewards team

• Formalities administration and advisory to business travellers and secondees

• Monitor key HR metrics

Policies, Procedures and legislation:

• Maintain the employee handbook through regular reviews and update where necessary, especially where there are legislation changes

• Update and prepare Region People Operations and Country management team on key people related legislation changes

• Regular review to simplify processes and communicate changes in a timely and transparent manner to stakeholders

Employee Relations:

• Manage disputes and grievances effectively

• Management of exits, including conducting of exit interviews to reduce attrition

• Understand insights of attrition reasons and monthly reporting of root causes to management for action

People Manager:

• Coach, mentor and manage a team of dedicated HR professionals

• Drive and manage people related projects as required

Work Experience Requirements:

• A comprehensive and proven HR operations experience in fast paced, collaborative working environment

• At least 10 years of experience

• Solid knowledge of employment law in Indonesia

• Technologically savvy with SaaS (Software as a Service) business applications - eg Workday

• Minimum Bachelor Degree

Key Attributes / Skills sets:

• Strong interpersonal skills and ability to communicate and team effectively at all levels

• Ability to analyze complex problems, interpret operational needs, and develop integrated solutions

• Results oriented and super ‘hands on’

• Have eyes for details

• Highly organized, able to work independently and lead a team

• Able to thrive in a VUCA (Volatile, Uncertain, Complex and Ambiguous) environment

• Able to manage own resilience and innovate to manage ambiguity and change

• Self motivated, self confident, stress resistant

• Able to work under pressure

• Excellent English communication skills

Minimum Education Requirement:

• Bachelor’s Degree