People Operations Manager (Taiwan)

Job Description

As a young and hyper-growing organisation, we are looking to hire a Manager to lead the People Operations (aka Human Resources) in Taiwan.

We care about people and results. We tend to lose sleep over them as this is hyper not easy.
We are looking for a resourceful, go-getting and hungry to learn People Operations team mate. You will be working closely with our Tech client group, attracting, hiring and developing talents, formulating people solutions and driving initiatives that really matter.

This role covers full spectrum of HR, manages the day-to-day People Operations function in Taiwan. Primary scope include hiring, on-boarding, employee relations, HR operations and process incl. payroll, compensation & benefit, retention, performance management, learning & development. Though not directly responsible for talent acquisition, you are expected to collaborate with talent acquisition team and be the country PIC to ensure the best talent is identified, hired, on-boarded and retained to meet the business requirements.

You will play an active role in creating and implementing strategies and programs in support of both short and long-term business objectives. This role is integral to supporting our employees and aids in fostering a proactive, mission first, high performance culture. Based in Taiwan, you report and work directly with the Head of People & Business Partner for Tech. who is based in Singapore.

Responsibilities

People Strategy development and deployment

• Expected to work with regional People Operations team to develop and deploy the broader People strategy

• Responsible for guiding and implementing strategic and tactical people initiatives aligned to business’ objectives - including and not limited to integrating Workday implementation with existing people operations, implementing Payroll outsourcing, and other people systems/projects

Deliver effective People Operations services

• Actively provide advance-level support and internal consulting to managers and leads

• Build relationships with managers and leads at all levels and ensure responsive People services are provided

• Deliver efficient and effective on-boarding experience for new hires

• Manage the payroll and benefits administration to ensure accurate payroll and timely payment

• Manage salary review and bonus review and payout cycles with the Regional Rewards team

Policies, Procedures and Legislation

• Develop and then maintain the employee handbook through regular reviews and update where necessary, especially where there are legislation changes

• Update and prepare Regional People Operations and country management team on key people related legislation changes

• Regular review to simplify processes and communicate changes in a timely and transparent manner to stakeholders

Performance Management

• Manage and collaborate with Business Partners and Regional Organizational Development team in bi-annual Performance Management cycles

• Drive and provide guidance, advice and training to managers on managing performance issues at all levels

Talent Management and Retention

• Deploy on-boarding & assimilation programs and obtain necessary work visas for diverse workforce

• Develop and deploy employee engagement and culture building initiatives, and implement retention strategies

• Identify learning needs and assist managers with the selection and contracting of relevant external training programs

Employee Relations

• Manage disputes and grievances effectively

• Management of exits, including conducting of exit interviews to reduce regret attrition

Key Requirements

• 7+ years in HR Generalist and/or HR Business Partner position

• Understand and familiar with HR function set-up, governance and implementation

• Solid knowledge of employment law in Taiwan.

• Knowledge of M&A and/or HR Transformation is a plus point

• Good command in English

• Strong interpersonal skills and ability to communicate and team effectively at all levels

• Demonstrated competence in organizational development, coaching, compensation, and employee relations

• Deep professional and functional experience in at least one or several areas including Talent Acquisition, Performance Management, Compensation & Benefits and/or Learning & Development

• Track record coaching leaders and advising action in sensitive or ambiguous situations, including employee relations, performance management, or organizational diagnostics

• Care deeply to find creative solutions to shape and elevate the employee experience

• Results oriented and ‘hands on’

• Highly organized, able to work independently

• Able to thrive in a VUCA (Volatile, Uncertain, Complex and Ambiguous) environment

• Self motivated, self confident, stress resistant

• Technologically savvy

• Knowledge and/or experience of WorkDay is preferred

• Bachelor’s degree in HR, Business Administration, Organizational Psychology, or related area is good to have, but not a must

Bonus Points

• A natural passion to make a meaningful impact on the lives of people around you

• A love of technical things and working knowledge of the fast paced start-up world