Responsible for Aftersales Operation of BMW & MINI
To ensure a high level of Service Market Exploitation (SME) and loyalty through offering high quality repairs and customer care.
Implementing and pushing through the measures relating to SME, service loyalty, parts, accessories and workshop turnover, as well as guaranteeing a high quality of customer care
Analysing the Aftersales market potential and its level of exploitation
Applying, implementing and checking Aftersales Marketing and competition measures with regard to BMW AG campaigns and specific market conditions
Defining a range of Aftersales services offered by the individual dealership and oriented towards the appropriate target groups, with consideration for the competitive environment
Carrying out internal workshop audit and quality measures, and implementing improvement measures in order to improve Aftersales quality
Organizing/monitoring and evaluating internal Aftersales key figures in the dealership
Other duties as assigned.
JOB REQUIREMENTS
Readiness to offer high level of commitment
Self-assuring
Positive attitude
Ability to promote contact, teamwork and to motivate
Leadership qualities, high level of persistence
High level of quality awareness
Ability to think analytically
Customer and profit-oriented thinking and actions
Other information:
Location: Dist.2, HCMC
Period of probation: 2 months
Working time: Monday-Saturday, from 8:00 to 17:00 (two monthly Saturday off)
Training occasion: According to job
Contact information:
TRUONG HAI AUTO COPORATION (THACO)
Add: SOFIC Building, 10 Mai Chi Tho St., Thu Thiem Ward, District 02, HCMC
Contact: Ms Lê Tường Vân - Email: **********@thaco.com.vn - HP: 0908673***.
