To lead and guide a team responsible for processing transactions received, per established procedures, to avoid unwarranted losses and risk associated with same to include improving systems and processes. Manage a team that meets the KPI.
Get to know the Role:
- Analysis and Performance Metrics Reporting, Forecast fraud losses and chargebacks to establish success metrics and provide KPI reporting on a monthly basis
- Act as primary subject matter expert, develop policies and guidelines on how to handle fraud and chargebacks
- To ensure fraud and payment risk are minimized, plan fraud prevention/mitigation strategies and ensure the teams meets all the KPIs set.
- Continually optimize business review rules for fraud & payment risk
The day-to-day activities:
Functional
- Support the line manager related projects, UAT and sign-offs, designing processes for the new product launches and change implementations from payment operation’s perspective.
- Analysis and Performance Metrics Reporting,
- Forecast credit card fraud losses and chargebacks to establish success metrics and provide KPI reporting on stipulated timelines required.
- Continually optimize business review rules for payment risk
- Act as primary subject matter expert, develop policies and guidelines on how to handle payment operations transactions
- Summarize key findings, and recommend operations processes and system enhancements to the management
- Collaborate with cross-functional groups such as Engineering, Data, Customer Support, Marketing and Product Management to enhance tools, improve process, system functionalities, and credit card fraud detection methods
- Assist in KYC / KYB checks as well as merchant’s transactions.
- Liaison personnel for payment gateways, regulators, intra department, etc
Customer
- Manage escalations, appeals and customer enquiries that get channeled back via various channels
People
- Coach and guide a team of payment risk experts to perform at exceptional level and manage expectations with direct report and stakeholders
The must haves:
- Bachelor Degree in a related field
Technical Skills
- Expert knowledge of payments operations and/or credit card fraud
- Experience working in e-commerce, payments or a big tech companies
- Experience managing a team
- Understanding of the Trust space, and what it takes to build a fraud free ecosystem
- Fluent command of English
Specific experience
- Al least 4-8 years working in e-commerce, financial, credit card or equivalent industry
- 2-5 years of people management responsibilities
