Partner Operations Manager, GrabFood

Get to know the role:

• Lead the Partner Acquisition and Partner Engagement team to continuously execute initiatives to acquire high-performing GrabFood delivery-partners while also defining engagement programs to maintain relationships and loyalty with existing GrabFood delivery-partners

The day-to-day activities:

• Oversee and lead the overall GrabFood delivery-partner acquisition and engagement processes and initiatives

• Monitor daily and weekly drivers acquisition performance and GrabFood order delivery performance to identify issues and roll out solutions

• Identify driver needs to close the gap between supply and demand

• Work closely with city and transport teams to define strategies and initiatives in order to achieve delivery-partner acquisition targets

• Responsible for the implementation of acquisition strategies and initiatives to achieve optimum order allocation in different areas around Malaysia

• Work across functions to define engagement programs for GrabFood delivery-partners to increase their loyalty

• Provide regular performance reports related to driver acquisition and engagement

The must haves:

• Bachelor’s Degree or higher in any field (preferably in business, management or marketing)

• Minimum 5 years of experience in operations, sales, business development or leadership experience

• Fluent in written and spoken English

• Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint)

• Passion for food delivery business

• Excellent communication skills

• Good client management skills

• Strategic thinker who can manage business operations

• A hustler with good attitude and high enthusiasm

• A highly driven person who also can lead a team

• Able to make key business decisions or provide solid recommendations based on data & analytical thinking