Operations Senior Associate - Merchant Analytics, GrabFood

The role involves breaking down issues and making data-driven decisions that will drive the business forward. This highly-collaborative role offers breadth as it cuts across teams and will involve data analysis and application, as well as process building and implementation. You will play a critical part in ensuring that merchants are optimized on the platform as the business moves towards profitability. ​

The day-to-day activities:

• Provide analytical support for merchant operations including content, revenue and collection, sales, and account management (optimizing metrics, structuring issues and identifying solutions, building efficient processes, advising on implementation, leading actual execution)

• Decide on and be responsible for relevant OKRs, which may be shared across teams (# of Acquisitions, Quality of Acquisitions, Partner Orders, Partner Order Value, Blended Partner Commission)

• Build dashboards and track performance at overall and city-level vs. target and vs. prior months

• RCA (Root Cause Analyses) to derive reasons for drop in certain metrics & arrive at actions and fixes. Work with city teams to drive these items to action

• Help out with merchant-side product and feature rollouts

• Drive high impact business projects such as smart acquisition to improve merchant quality and bundling to drive up average order value

• Build a framework to analyse the ROI from merchant promotions and work with the marketing team to understand the ROI of different campaigns during merchant promotions

• Help merchant team across other analyses and requests to support business growth

• Help on any special projects or key focus areas

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The must haves:​ ​

• Bachelor’s Degree in relevant field with a strong academic track record
• Can effectively communicate in English and Filipino
• At least 1-2 years of work experience preferred, fresh graduates are welcome to apply
• Proficiency in Excel/Google Sheets is required. Experience with R/Python is a huge plus.
• Competent in quantitative analyses and problem-solving
• Able to make key business decisions and provide rigorous, data-driven recommendations
• Comfortable working in a semi-structured environment and organisation that changes frequently
• A self-starter and independent learner who takes the initiative to challenge the status quo
• Good interpersonal skills and can work with people at all levels with the ability to motivate and empower
• Experience in strategy, consulting, and entrepreneurship is a plus

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