GET TO KNOW THE TEAM:This candidate will focus on ensuring that Grab’s self created Kitchens offer the best in class experience to merchants, eaters and drivers. The candidate will look to collaborate with local and regional stakeholders to create processes that deliver an experience that will keep bring customers back.
GET TO KNOW THE ROLE:
- Has strong strategic sense in order to lead and own projects that drive eater and restaurant satisfaction
- Has strong operational skills in order to see that processes are well structured and optimised given limited resources
- Has ability to generate strong analytical and data-driven insights for proof of concepts for projects as well as post-implementation assessment
- Has the ability to “connect-the-dots”, and understands both on-ground realities of the business and the narrative of data from multiple sources
- Has strong leadership skills- Deep understanding of metrics that drive operational excellence on our platform
- Has strong interpersonal and communication skills to help bridge relationships and tasks across functions and teams, both laterally and vertically
- Keen interest in helping partners grow their business with the ultimate goal of driving value for GrabKitchen
- Strongly believes in good experience for all stakeholders on our platform
KEY DAY-TO-DAY RESPONSIBILITIES:
- Take care of Expansion plan and strategic bet (MM/Private Label brand)
- Ideate, propose and execute strong operational plans to support the effective procurement, and rollout of Merchant application and devices
- Enable and assist the merchants in physical onboarding to the Kitchens, making sure that the merchants have a smooth onboarding experience
- Track and monitor performance of kitchens in the hiring country
- Strategise, implement and optimise systems, processes and initiatives to ensure high-quality Merchant performance on our platform, according to the needs of the Merchant Lifecycle
- Own the quality for our kitchen partners
- Engage stakeholders across every function in GF, both lateral and vertical, to ensure that all dependencies are being processed efficiently
- Manage 5-10 kitchens.
KEY REQUIREMENTS:
- Minimum 3-5 years of primary experience in sales and merchant acquisition, and/or launching new markets
- Minimum 3-5 years of start-up, management consulting or operations background
- Fluent in English, and in-market language
- Entrepreneurial & resourceful – Able to put on different hats
- A “can-do” attitude
- Able to bridge, connect and maintain relationships with local stakeholders both internal and external, as well as lateral and vertical
- Able to propose/ make key decisions or provide solid recommendations based on data & analytical thinking and insights
- Able to communicate plans and proposed ideas well
- Strong knowledge of the local market, particularly in the food-tech or merchants vertical is a bonus
- Flexibility and willingness to travel
- Advanced and above in Microsoft Office (Excel, PowerPoint, Word)
