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Operations Associate

Job requirement

Get to know our Team:

Grab Rentals (GR) Operations is a dynamic and evolving team which is the engine room of GR on ensuring timely and seamless delivery of cars to subsequent hirer. GR Ops is also responsible on ensuring all GR cars are properly maintain and Turn-Around-Time (TAT) in the shortest possible time to ensure high utilisation.


Get to know the Role:

Responsible for all authorised workshop related activities including monitoring and driving key process improvements related to OKRs (utilisation, fleet health, costing and service level).



The day-to-day activities:

Functional

  • Ability to effectively communicate with customers regarding services recommended and performed
  • Ensure all planned / schedule maintenance (servicing) are performed and deliver as per maintenance contract requirement
  • Unplanned maintenance (repairs)
  • Verify work done by all authorise workshop & keep track of fulfilment of servicing schedule
  • Identifying and Prevention of non-conformity relating to all maintenance and quality processes.
  • Reporting and updating of Navotar fleet management system.
  • Responsible for continuous improvement activities and projects to improve efficiency, quality and cost.
  • Resolve maintenance & quality issues between internal and external parties.
  • Manage and monitor all vehicle accident reporting.

People

  • Manage stakeholders (Grab Rentals, Authorised Workshop, Insurers, LTA & other vendors) for issue resolution

Customer

  • Manage information flow between authorised workshop, Grab Rentals & drivers
  • Coordinate replacement vehicles for drivers (in the event of an accident)
  • Provide technical advice to driver with regards to vehicle functionality and familiarisation.



The must haves:

  • At least 5 years in an automobile technical role
  • Fluent written and spoken English (ability ti communicate in Mandarin, Hokkien and/or Malay will be a plus)
  • Proficiency in MS Office and fleet management systems
  • ITE / Diploma holder
  • Class 3 license preferred