Work location: Singapore
Salary:
Get to Know the Team:
Our team is the front line of our GrabRentals drivers. We are active and supportive team players with a passion for customer experience and operations.
Get to Know the Role:
We serve as the first touch point to our GrabRentals drivers. We provide detailed rental consultation to our drivers and proactively help solve our drivers’ issues.
The day-to-day activities:
Manage inquiries from customers on questions related to Grab Rentals products and services
Offer car rental options and solutions to the driver
Follow up on any potential drivers
Manage the creation of customers, reservation and assignment of cars for the
drivers
Perform the related report and backend works related to operations
Work together with internal team and other teams in GrabRentals and other vertical to ensure smooth operation
Work with various stakeholders to manage enquiries, requests and escalations
Train and monitor the part timers to ensure their performance meet the
organization's expectation
Attend to customers’ enquiries/issues and proactively solve their issues
Provide great customer experience
Ensure reconciliation of different payment methods from daily sales
The Must-haves:
At least 1-years of operations and customer service experience
Fluent written and spoken English is required, with local second language as an advantage
Self-motivated individual who is capable to get things done within allocated time frame.
One who is willing to be hands-on as needed and proactively assumes responsibilities for one’s actions.
Ability to work independently, deal effectively with other related departments or as a team, with minimal supervision
Able to initiate and maintain strong relationships with our hirers
Strong people skills with a customer-oriented service attitude
Proficient in Microsoft Office, knowledge of Excel formula and functions, and Google applications preferred
High competency in data analytics tools preferred
Candidates with no relevant experience but have an aptitude for operations are welcome to apply
Grab Vietnam