Prepare reports by collecting, analysing and summarizing operational data and trends to make educated decisions
Prepare and monitor budget by gathering and organizing information
Accomplishes project results by communicating and coordinating requirements
Improve and streamline processes to verify driver sign-ups, including checking documents, communicating with drivers on incomplete documents, and notifying drivers of the results of their application
Setting up and executing communications with drivers via multiple channels (EDM, SMS, etc)
Communicates performance expectations to staff, works with staff to set goals linked to organizational initiatives, and supports efforts towards achieving those goals
Maintains a broad network of relationships with internal staff, department/organizational leaders and stakeholders
Constantly suggest and implement ways to improve operational efficiency
Handle the most difficult situations and find the most optimal resolution
The must haves:
Bachelor’s Degree, Equivalent or consistent high results working performance
Minimum 4 years of work experience
Reliable, never-say-die attitude and able to work independently
Proficiency in Microsoft Excel is a must
Experience with business process improvement and operations
Understands local market and what makes drivers tick
Accustomed to working against clear KPIs and OKRs
Leads by example and not afraid to do what is necessary to meet objectives
Accustomed to working in a fast-paced environment
Experience in data mining tools and programming will be an added advantage
Traits
Analytical Guru - Get adrenaline rush by looking at huge data sets and identifying trends
Hands-on Individual - Not afraid to get your hands dirty to clear roadblocks.
Committed & Dedicated - Passionate about what you do, takes ownership of issues by rising to the occasion, big or small.
SpongeBob - We don’t mean it literally, but having the ability to learn and absorb tons of knowledge
