Account & Relationship Management
- Serve as the key point of contact for OEM/ODM clients, including senior stakeholders, ensuring consistent and professional communication.
- Build and maintain trusted client relationships, with a deep understanding of each account's priorities, challenges, and growth potential.
- Represent the factory and brand at industry events, summits, and client visits, including occasional after-hours engagements such as dinners or receptions.
Commercial & Business Development
- Identify and propose business development opportunities based on client strategy, market trends, and internal capabilities.
- Lead and manage all pricing submissions and updates for new developments and ongoing collections in line with client procedures and timelines.
- Maintain and share production capacity updates regularly, ensuring transparent expectations across the business.
Forecasting & Planning
- Work closely with clients to secure accurate sales forecasts that support procurement, material sourcing, and production planning.
- Coordinate with internal merchandise and planning teams to ensure production schedules are aligned with client expectations and capacity.
Client Support & Operational Oversight
- Proactively manage development timelines, help resolve potential delays or production issues, and escalate where necessary to protect delivery outcomes.
- Collaborate with quality, PD and technical teams to address claims and quality issues, ensuring corrective actions are timely and client expectations are managed.
- Prepare for and support all in-country client visits and 3rd-party audits, coordinating with QC, Production, and Technical teams.
- Manage and respond to special client requests, ensuring responsiveness and attention to detail.
Data & Reporting
- Analyze development, cost, and sales data to prepare insightful presentations and business reviews for internal and external stakeholders.
- Coordinate the submission of all required weekly and ad hoc reports, maintaining accuracy and timeliness.
- Ensure all internal stakeholders are updated on client requirements, both via regular meetings and email communications—some of which may fall outside standard working hours.