Merchant Retention Lead

This position report to Merchant Operation Manager and responsible for 2 main areas.

Product lead for integration project

• Design workflow with POS partners to deploy according business plan

• Ensure monitoring progress of integration process for each partner or merchants 

• Improve quality of integration process to optimize cost & timeline 

• Work closely with business stakeholders to enhance visibility & sufficient information to optimize performance of internal & external stakeholders

Merchant experience services

• Design training & communication process to merchants in order to ensure transparent information

• Manage & develop hotline team to ensure merchants listened during cooperate with us

PMO & BI for merchant after merchant onboarding

• Involve in business requirements, testing, UAT, product deployment for interrelated projects or programs to ensure successful delivery.

• Ensure detailed plan, implementation & action plan with regional team to make sure roll out plan on track & successfully

• Lead communication internally to ensure all related business unit awareness

• Manage & coach members to scale all scope of work & meet project KPI

• Be able to design & calculate key metrics to evaluate performances of projects

Competencies:

• Team management experience is required at least 3 years

• Experience similar role with strongly skilled in project management, business analyst roles

• Possess high analytical thinking skill & data analytical

• Positive and professional attitude

• Advanced IT skills in relation to Word, PowerPoint, Excel & BI tools

• Experience in E-commerce, CS, Banking, e-wallet is a plus