Merchant Acquisition Associate/Senior, Grab Food

The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.

As part of the Singapore Operations team, the GrabFood team looks at connecting Singapore eaters and customers to the vast array of merchants (from the familiar favorites to the up and coming stars) within our sunny island-home of Singapore, through our many delivery-partners.

Get to know the role:
Oversee the entire process within merchant acquisition and onboarding
 

The day-to-day activities:

• Develop strategy to enter new GrabFood segments maximize resources as well as business opportunities to achieve targets;

• Identify, build relationships/partnerships with merchants and manage their performance and contribution to building the GrabFood merchant network

• Build, manage and develop Merchant Acquisition team by leading, coaching, supporting & motivating through technical & commercial knowledge, communication transparency, winning spirit, fighting resilience and performance acknowledgement;

• Coach and provide necessary training and development for all subordinates to increase their capabilities, productivity, creativity and motivation that will support both current functional goals and long term business growth;

• Design and execute acquisition incentive framework

• Be accountable for merchant activity all the way until first order (pitching, signing, onboarding) before handing to the account management team

• Keep abreast of the market and industry situation and competitor activity in order to revise and develop strategies to meet market changes and merchants’ requirements;

• Develop and maintain a solid understanding of all products and services GrabFood offers.

• Work with other team in Grab (GrabPay and Rewards) to align on a strong value proposition

The must haves:

• University graduate or higher education in business or relevant fields;

• Minimum 6-year experience in sales management with successful track records and strong ability to develop winning teams;

• Good understanding and experience of the relevant industries including payment products, customers, partners and merchants.

• F&B industry background is advantage

• Excellent communication skills in both written and spoken English

• Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint)

• A team player but also able to work independently

• Ability to build good relationships with merchants and match merchant needs and organization resources to grow GrabFood business

• Energetic, enthusiastic and calm even in very dynamic and fast pace working condition

• Excellent time management and communication skills with excellent leadership skills