Sales
- Elaborating sales budgets for production, MRP and General Management; Analysis of deviations (if any)
- Visit existing and potential customers; follow up actions
- Prepare and maintain price lists and make available to Customer Service
- Check the viability of sales contracts
- Clearly Communicate customer requests for order procedure/delivery to corresponding Departments
- Monthly status reports being presented in management meetings
- Provide and prepare technical info, product literature and sales tools (update these items)
- Monitor credit limits and trace down overdue payments
- Establish and cultivate close ties with machine suppliers, co-suppliers and end users (industrial buyers)
- Screen market developments in terms of prices, technologies and competition; include in weekly management report
- Establish clear instructions/strategies for customer service responsibilities to support customer & sales
- Set and communicate objectives for trade partners
Technical Service
- Organise/conduct training of customers’ operators on-site or at Techno’s technical lab
- Provide all relevant technical data of customers’ coating equipment to R&D for proper development
- Pass sample requests and deadlines to the technical department (for coated samples) or to production (for liquid samples)
- Provide proper samples for colour matching to the technical department
- Assure appropriate technical support to customers; organise and request reasonable resources
- Provide all relevant technical data of customers’ coating equipment to R&D for proper development support
- Assure appropriate conduct and filing of visit and trial reports
- Administration of QA-tools for line assessment
- Preparation and testing of samples for customers in the technical lab
- Include relevant technical data/events/findings in the monthly management report
Business Development
- Defining and budgeting new target accounts and target markets (countries) in collaboration with the General Director
- Business development status reports to be included in the monthly management report
- Account management of target customers, embracing the following responsibilities:
- Company & Technology Introduction
- Planning/Designing of Coating Process (if required)
- Elaborate Quotations
- Conduct Industrial Trail and/or (Line-) Commissioning
- Consolidation of Products
- Introduction of Line Managers/Technicians
Product Development
- Define/assign clear product & process development objectives in collaboration with the Technical Director
- Assist in these development projects in collaboration with the responsible development chemist
- Collaborate in defining long-term R&D projects geared to give Techno a technological edge
- Induce “customer integration” in development projects
- Include relevant technical data/events/findings in the monthly management report.
