Nơi làm việc:
Mức lương:
Get to know our Team:
Grabber Technology Services (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences.
We are looking for individuals with similar customer-centric and innovative values to join our growing team.
Get to know the Role:
Working in partnership with our GTS team based in Singapore HQ
Provide superior 1st and 2nd level IT support for all our Grabbers in our Cluj Tech R&D office
Support and troubleshoot IT Desktop/Laptop, Network, Hardware and Peripheral issues Grabber may experience and resolve in a timely manner
Support and troubleshoot Grabber applications such as GSuite, Microsoft products Teleconferencing and others
Installation and deployment of new Desktops/Laptops/Mobile/network devices for Grabbers
Continuous improvement of our IT support procedures and checklists in providing Grabbers with a positive and personalised service
Play an important role in ongoing and new projects to support GTS services supporting Grabbers in their roles and the technology they use
The must haves:
Minimum Diploma in IT/Computer Science
Highly developed IT support skills and experience (minimum 3 years) able to deal with most IT Desktop/Laptop, Network and Peripheral support issues and resolve in a timely manner
Highly developed and demonstrated capability in the installation, deployment and support of the latest Mac Operating Systems and Windows Operating Systems and hardware
Support experience with other Operating Systems such as Linux, Android, iOS on various devices e.g. Mobiles, Tablets etc...
Hands-on experience in the deploying and supporting, video conferencing and networking devices and access and peripherals
Experience with cloud technologies being able to provide 1st level diagnostics
Understanding of fundamental networking and internet technologies
Excellent English oral and written communications
Attention to detail
Grab Vietnam