IT Project Business Partner

Get to know our Team:

Grabber Technology Services (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role:

The IT Business Partner will be accountable for services and solutions impacting Customer Experience (CE) Center. Some of the key responsibilities include:

• Proactively serves as a “trusted advisor,” and act as the primary GTS point of contact to CE stakeholders

• Develops and maintains productive and collaborative relationships with key stakeholders, in order to support achievement of CE outcomes.

• Provides strategic thought leadership with regards to the role GTS plays in executing the business strategy

• Owns and manage the GTS project portfolio and services related to CE

• Works with GTS architects and GTS system owners to design solutions that support the business processes and assist with the alignment of supporting technology roadmaps

• Oversees the launch of new solutions and lead in change management to maximise positive impact to CE

• Collaborates with delivery project teams to resolve operational and project issues related to CE

The must haves:

The IT Business Partner

• has at least 5 years professional experience in IT Business Partnership roles

• has a proven track record in managing the delivery of business solutions in a service orientated organisation and a demonstrable commitment to excellent customer service

• demonstrates strong business acumen and a track record of successfully engaging with senior level management, business owners and executives

• demonstrates capability to deliver high quality strategic business and technology planning artefacts that seamlessly integrate business demand and GTS supply.

• is an expert in bringing people with opposing views together, and steering debates towards pragmatic solutions and a win: win outcome at the most senior levels of the organisation

• has a broad awareness of a range of technologies and their practical applications in supporting Customer Experience Center business model, processes and requirements

• is a team player and ability to work closely with the project team to find appropriate solutions, and proactively set up action plans to anticipate on complex problematics

The good to haves:

• demonstrates the ability to think “architecturally” about strategy, business environment and envision the relevant business implications and scenarios

• has working experiences with operational support services and quality assurance processes.

• demonstrates ability to adapt, embraces cultural diversity and working effectively with remote teams