Head of Risk, TIS (Trust, Identity & Safety)

Get to know the Role:

• Implement a cohesive strategy for the development of risk policies; proactively identify fraud and abuse opportunities in platform and recommend risk-reduction solutions.

• Oversee Strategic Operations, Policy Education & Outreach, Risk Operations and other areas  based on business needs.

• Effectively communicate and educate various internal and external stakeholders.

• Guide and educate teammates on cracking fraud or syndicate Modus Operandi 

• Build out long term risk strategies, initiatives, new capabilities and share the plans with senior leadership team time to time

• Set in place clear processes, best practices and the means to measure success. 

• Stay ahead of the global fraud risk landscape and the technologies used to defend Grab’s platform.

• Recruit, hire, and retain a top performing and diverse team of Trust, Identity and Safety professionals.

• Be the representative of fraud related matters for all business vertical in organization both internally and externally, and be accountable for TIS related OKRs and metrics.

• Assess any potential partnership opportunities and recommend suggestions to the leadership team .

• Work closely with product managers, designers, data scientists, engineers and analytical team to build fraud detection and prevention technologies in house.

• Update business leaders in organizations with the latest development on the fraud risk space and always available to attend to any escalations or emergencies.

The must haves:

• 10+ years of experience in a combination of fraud risk management, identity and access management, information technology fields, with extensive exposure to strategic planning and operations, risk intelligence, fraud prevention strategies and abuse controls. 

• Track record of being part of and building inclusive and high quality safe and trusted organizations.

• Experience working in a fast-paced, fluid dynamic technology company driving transformation and solid track record of delivery. 

• Proven experience building effective working relationships with high-level internal and external stakeholders.

• Proactive and strategic problem solver, able to look ahead and plan for contingencies.

• An experienced people leader who is able to push the team forward, set them up for success and lead by example.

• Hands on and ability to get involved in the problem statements based on the urgency and drive towards solutions. 

• Strong team player and communicator.

• Analytical mindset with attention to detail. 

• Experience dealing with internal / external auditors.