Get to know our Team:
Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.
Get to know the Role:
- Work with Business Vertical Head to set driver acquisition and retention targets
The day-to-day activities:
- Plan and execute operations plan within assigned budget
- Plan and execute driver acquisition and retention initiatives
- Responsible for maintaining driver service quality and enforcing driver code of conduct
- Build and maintain relationships with various partners in the transportations ecosystem (ie. fleet owners, associations, third party vendors)
- Identify and optimise driver segments for allocation
- Optimise driver performance
- Plan and execute driver loyalty initiatives
- Build, lead and coach sales, loyalty and retention and sales administration teams
- Build a culture that strongly aligns with Grab’s Vision, Mission and Principles
- Be a servant leader; Lead by example
The must haves:
- Minimum 6 years of work experience with 3 years in a managerial capacity
- Prior experience in Operations, Area Manager, Retail, and Event Management roles preferred
- Experience in working in a start-up / fast-paced environment
- Prepared to be hands-on when the situation calls for it
- Adaptable; Enjoys working in a fast-paced, fast-changing environment
- Strong motivator and collaborator
- Strong planning, execution and coordination skills
- Excellent leadership, management, problem solving, negotiations, interpersonal and communications skills
