Head of Merchant Acquisition & Solutions

Get to know the team:

As a member of our GrabFamily, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.

Day to day activities:

• Contact potential merchants within area/region to introduce GrabPay products and services;
• Handle the entire range of sales & acquisition activities,
• Build long term relationship with strategic key merchants who demonstrate importance for the company;
• Identify opportunities as well as providing key initiatives to build sales strategy;
• Align with the business’ overall sales strategy and develop medium to long term strategic plans and tactics for the area/region to achieve target;
• Develop and maintain a solid understanding of all products and services GrabPay offer.
• In charge of developing and optimizing end to end process for merchant onboarding, approval and educate merchants on new features deployed.
• Work closely with customer support, finance and product department to solve issues and refund request.
• Develop merchant retention strategy and maintain net promoter score to position GrabPay as the preferred payment method for merchants.
• Manage operation cost, delivery of marketing collateral and ad-hoc project together with marketing.

The must have:

• Minimum 12+ years of work experience with 10 years in a managerial capacity.
• Strong communication and presentation skills
• Strong integrity and understanding of professionalism and code of conduct;
• Strong management skills to manage a growing team;
• Able to work in dynamic and fast paced environment and to meet critical deadlines;
• Able to work with multi-functional teams;
• Able to multi-task and result oriented

• Experienced and skilled in areas such as process development as well as workforce management and reporting are highly desirable.

• Successfully designed, executed and continuously improved on processes, SOPs and ad-hoc projects.

• Analytical and process oriented; ability to problem-solve.

• Managerial experience in a customer-centric environment in the service industry (Telecommunication, financial institutions, tech start-ups and consulting).