Executive, Strategic Supply – Fleet Management

Get to know our Team:

• At Strategic Supply team, creating and maintaining a sustainable fleet of long term drivers in Grabcar platform is our top priority. We are working with automotive car finance companies and automotive dealers to offer promotional packages for GrabCar drivers. Source for exclusive privilege of car rental package for drivers. In return, the drivers will work closely with GRAB and support GRAB’s events or marketing promotions.

Get to know the Role:

• Building and maintaining relationship with fleet companies.

• Managing fleet performance to achieve KPI.
• Ensure fleet drivers and fleet companies follow Grabcar platform code of ethics, rules & operating procedures.
• The ideal candidate will be comfortable in managing people, relationship management, result oriented and can thrive in a startup environment.

The day-to-day activities:

• Handle the fleet operational including drivers’ supply, performance and customer service.
• Retrieve & analyze performance report.
• Monitor service standard and quality of fleet drivers.
• Attend to fleet management enquiries and issues related to fleet drivers.
• Follow up on creation of fleet drivers’ account, data update in system.
• Perform any other duties as assigned on ad-hoc basis.
• Build & maintain relationship with drivers and fleet companies, listening to their inputs and problem solving.
• Generate weekly or monthly report to arrange payment with Finance department to fleet companies.

The must haves:

• Basic degree/ undergraduate (preferred) or diploma.

• Microsoft excel skills .

• Excellent communication skill
• Experience in relationship management, customer service related.
• Result oriented mindset.
• Ability to work in a fast-paced, dynamic environment and deal effectively with conflicting priorities and change.
• Strong customer focus and attention to detail.