Executive, Client Support Center (Based in HCMC)

Executive, Client Support Center (Based in HCMC) - 7912

Client Services and Sales - Vietnam Ho Chi Minh City, Ho Chi Minh

JOB DESCRIPTION

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards

• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc
• Ensure client service deliverables are aligned with the regional client service standards

Functional/ Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

REQUIREMENT

• A/ BS Required
• At least 2 years of working experience
• Good at data analysis
• Ability of listening to and understanding the client
• Customer service skill
• Presentation skill
• Ability of doing multiple, complex tasks

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

Job Type: Regular

Primary Location: Ho Chi Minh City,Ho Chi Minh

Secondary Locations: , , ,

Travel: Yes, 5% of the Time