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Customer Service Representative - Chăm Sóc Khách Hàng - CSKH

CTY TNHH YAOYAO VIETNAM INFO TECH
Ngày cập nhật: 23/06/2025
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Thông tin tuyển dụng

Phúc lợi

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Mô tả công việc

1. Manage the team of CS ICs and establish SOPs.

2. Responsible for the live chat communication (pre-sales & after-sales) of customers.

3. Responsible for the maintenance of private messages and comments on the brand's official social media.

4. Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.

5. Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.

6. Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.

7. Participate in cross-department/cross-team communication, and promote the rapid resolution of various pre-sales and after-sales problems.

8. Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.

Giới thiệu về công ty

CTY TNHH YAOYAO VIETNAM INFO TECH

https://www.linkedin.com/company/yaoyao-vietnam-info-tech/ Tổng số nhân viên: 25-99

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Customer Service Representative - Chăm Sóc Khách Hàng - CSKH

CTY TNHH YAOYAO VIETNAM INFO TECH

NỘP ĐƠN ỨNG TUYỂN
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