Customer Experience Specialist

Grab Vietnam

Ngày cập nhật: 26/11/2018

Walk-In Interview : Customer Experience Specialist

Date : 27th November 2018 (Tuesday)

Time : 10am - 3pm

Venue : H-08-01, Menara PHB (Menara H), Empire City, No 8, Jalan Damansara, PJU 8, 47820 Petaling Jaya, Selangor, Malaysia

Documentation to bring during the interview

Responsibility

Provide quality customer support (24/7) through Voice and Digital channels for our customers
Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
Support other department campaigns when the need arises

Requirements

Must possess at least a Diploma in any relevant field with at least 1 year working experience in Customer Service
Experience in supporting Singapore/Malaysia market.
Required language (s) : Bahasa Malaysia, Mandarin & English (fluent spoken English will be an added advantage).
Applicants should be Malaysians citizens or hold relevant residence status.
Excellent verbal/written communication skills in both English and Malay languages;
Ability to communicate results to management and in a fast paced environment.

You will achieve more when you join Grab.

Grab Vietnam

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