Nơi làm việc: Hà Nội
Mức lương:
We are looking for a young, passionate and talented individual to join the award-winning VinID CRM Team.
Customer Relationship Management (CRM) is the concept of being relevant to the customer, and providing a top-class customer experience via the full suite of customer touchpoints and communication channels.
CRM adds value by effectively representing VinID as a brand, its character, personality, and product assortment, while taking into consideration the individual customer’s needs and motivations. In every single marketing message we send, we aim to craft the perfect environment to maximize emotional value and commercial opportunity across the customer journey – right from their first order up until they become loyal advocates of the VinID brand.
With a combination of rich customer data and state-of-the-art digital marketing, we are more empowered than ever to consistently innovate and commit to deliver amazing experiences in line with the needs of our customers, the company, and the super app opportunity as a whole.
Responsibilities:
• Build effective campaigns that answer the needs of relevant customer segments.
• Take ownership of the operation and performance across multiple communication channels such as newsletter, app push notification, web push notification and SMS.
• Be an advocate of the customer’s experience to continually create WOW moments.
• Take brief and coordinate across departments to plan and prepare relevant content for subscribers.
• Understand all VinID App Modules objectives and conduct meaningful analysis to identify impactful developments that will improve the performance of the communications.
• Collaborate with product managers and engineers to maintain and develop systems that power our CRM capabilities.
• Collaborate with the Product CRM Team to deliver an outstanding, personalized and adaptable customer experience.
• Deliver key weekly reports with insights for the relevant stakeholders.
Requirements:
• Educational background from Business, Analytics, Economics, Computer Science, Information Management, Statistics or similar field from a reputable university.
• Minimum 1 years work experience in digital marketing, preferably in CRM, e-commerce or advertising.
• Strong willingness to learn and grow independently.
• Strong interest in being at the forefront of Super App.
• Ability to build and maintain friendly, professional relationships with colleagues, clients and contractors.
• Computer literate, knowledge of Microsoft suite and HTML.
• A proactive attitude and must be able to thrive in a varied and fast paced environment.
• Organized, planned and productive to get the most from each working day.
Benefits & Perks:
• A chance to build a better life for Vietnamese
• Attractive compensation package
• Meal allowance
• 13th salary and target incentive (fixed, 0 - 3 month salary)
• Private health insurance financed by the company for employee and their family: cover for Vinmec and top hospitals in VN
• The preferences when using the services of the Vingroup’s member companies: Employee can benefit from Loyalty programs such as Vinpro/ Vinpro +, supermarkets Vinmart/ Vinmart +, Vinpearl;, Vinschool education system, Vincharm beauty, V-smart, Vinhomes, Vinfast, etc.
• Training course and certificates
• Team bonding/ company trips, Happy hour and B-day parties.
• No dress code. It’s your choice to be confident and comfortable.
• Opportunities to join a diverse and inclusive team (our team proud to be a Vietnamese company with talents from Google, LinkedIn, Amazon, eBay and many other top companies in Vietnam)
• And many more..
VINID
